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Shag Rug FAQ

Can I get Samples of the rug before I Buy?  Monitors can vary the color so we do offer samples of our running line colors Samples are $4.80 each to the lower 48 states. (Alaska, Hawaii, Porto Rico and Canada are extra) We ship all samples via Priority Mail. Please allow 2-3 Days for your samples to arrive. We do not offer samples of the items listed in our specials category. Dye lot and fiber type are based on the samples you receive if you keep the sample to long before ordering the dye lot and fiber type can change without notice. Most Multi colors are seasonal & will not be available at all times & sizes so it is best to call us and order or check stock as soon as you receive your samples to ensure you get the rug size and color of your choice.

How do I clean my Shag Rug? For everyday cleaning set your vacuum on the high setting/ or bare floor setting or you can use your vacuum attachments. It will not hurt the durability of your Shag rug to vacuum it.
To spot clean or surface clean you can Use any store bought rug cleaner. Make sure to read the details to be sure it is ok for you fiber type. Follow the cleaning instructions. Please do not submerse your shag rug in water.

Do I need a Rug Pad? We recommend all rugs going over any hard surface have a rubberized non skid rug pad.

Can I return my Shag Rug? It is best to order a sample to help avoid the need to return. Standard Rug size 5 x 8 and under can be exchanged or refunded.
All custom sizes, custom cuts, seam rugs, stock, sale items and rug sizes 6 x 9 and over are EXCHANGE ONLY.
A 30% restocking fee will be applied on ALL returns that are not exchanged. Note: Large rugs will exceed the girth, width and weight and the shipping is expensive because they are considered Over Sized and Over weight! Exchanges/Refunds must be done within 3 days of receiving your rug. We must be contacted to email the necessary forms.
How long does it take for me to get my rug? We try to have every order processed and shipped from our location within 3 days of the order being placed. Transit times will vary depending on location and size of your rug.

How will my rug be shipped? All rugs will ship Via UPS up to 8 Foot in length, all larger rugs and multi piece shipments will be shipping with a freight company. Customer must be home to receive the shipment and have assistance to take the rug(s) inside. We can arrange an inside delivery in some areas, the shipping company will not do deliveries with stairs or elevator in some areas. We can get a quote and let you know depending on your area what services are available.

I have a deadline to meet Can I get my shag rugs shipped faster? Yes we do have several options available to get rugs shipped faster. We can get a quote for you all we need is the rug size and a zip code. Note on expedition fees we charge you exactly what the carrier charges us. Almost every shag that has been expedited has make it on time and in many cases before the scheduled delivery date In the event the carrier fails to meet the deadline. We do not assume any liability and do not refund Any Expedition fees.

The web site states FREE SHIPPING, What is covered in the FREE SHIPPING? We pay Ground shipping in the continental United States (Alaska, Hawaii, Porto Rico and Canada are extra)  

All services listed below are extra ;( Fees can vary depending on the size of your rugs & location)

-Express shipping Fees -Reconsignment fees and address change.

-International shipping, Customs fees border fees, duties, taxes and broker fees

-Construction and trade show deliveries


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